I had to make a trip to Punjab National Bank (PNB) for some minor work for my dad. After standing in line for 45 minutes just to get an updated account information, I shot off a letter to the management and stuck it in the suggestion box. I didn't really expect anything to be done from it, but a few days later on I got a letter from the bank manager saying that they have actually taken the suggestion and all future work of that nature will be done in a much quicker time. I was pleasantly surprised on how private companies are actually willing to work on customer complaints.
I had another pending task of trying to get some transcripts from University of Mumbai. Not having my originals, the university seems to have implemented rules to slowly suck the life of the applicant before providing some copies. Since the University requires a First Information Report (FIR) to be filed with the local police station, I made a trip to Vashi Police station in Navi mumbai. Of course the police are never co-operative and they made me go to Turbhe Police station to file the FIR who promptly sent me back to Vashi. After I made an affidavit, the police registered a FIR only after demanding a bribe of Rs 200. Funny how the very implementors of the government's drive against corruption are the major perpetrators.
Somethings probably never change but there is a stark difference between the old and the new